The Quiet Truth Project: The Customer Service Crisis in America

Four customer satisfaction faces against a black background, with one angry face illuminated in orange and three dark faces representing different customer experiences.

Imagine losing access to your Facebook account and spending the next four years trying to get it back. You start with the Help Center, follow the recovery instructions, and answer the questions about your account. When that doesn’t work, you look for another way to contact Facebook. Maybe there’s a telephone number somewhere, an email … Read more